Frequently Asked Questions
Using Digital and Paper Coupons
What is the difference between digital coupons and paper coupons?
Stater Bros. Digital Deals offers both digital and paper coupons. Digital coupons have a light blue digital icon and paper coupons have a dark blue paper icon .
Digital Coupons: These are electronic coupons which are saved to the Digital ID that you created. To use digital coupons you must enter your Digital ID number on the pin pad at the register, and your savings are automatically applied to your purchases.
Paper Coupons: There is no need to sign in to clip and print paper coupons. These are the traditional paper coupons that require a printer to print. The paper coupons are then taken to a Stater Bros. Market and handed to the cashier during check out. The cashier applies the coupons to your purchases manually.
How do I redeem digital coupons?
The next time you shop at one of our neighborhood Stater Bros. Markets locations, your coupons will be waiting for you. Simply enter your Digital ID on the pin pad at check out and watch the discounts apply to your purchases.
Do I have to register an account in order to select coupon offers?
You can clip and print as many of the paper coupons as you want. There is no need to sign in or register an account. Just simply select your coupons and print. Then, take your printed coupons to Stater Bros. Markets to redeem them for extra savings on top of our Everyday Low Prices. If you want to keep track of what paper coupons have been clipped, you will need to sign in. Once signed in, any clipped paper coupons will show on the "My Coupons" page.
If you would like to use digital coupon offers, you'll have to establish an account with StaterBros.com. Once you have successfully signed in, you can clip as many of the digital and paper coupons as you need. You must print your paper coupons and bring them to Stater Bros. Markets, but your digital coupons will be available to apply at the register by entering your Digital ID on the pin pad.
Can I use both a digital coupon and a paper coupon for the same item?
You will not be able to redeem a digital coupon and a paper coupon offer on the same item as per manufacturer guidelines. Please see the Stater Bros. Markets Coupon Policy for more information.
How will I know if my digital and/or paper coupons were deducted from my purchases?
At the register, you will be able to view the savings happen on the register screen and when the transaction is complete, the savings will be displayed on your receipt.
Can digital coupons be used more than once?
No, digital coupons can only be redeemed one time for the specified item.
Why doesn’t the Digital Deals – Coupons page have a “CLIP ALL” button so that all coupons can be selected/ clipped, rather than having to clip them individually?
The “Clip all coupons” is a feature request that customers have asked for in the past. Some digital coupons have a clip limit, and the manufacturer supplies us with a limited amount of offers. Once that amount has been clipped for our company, it is removed and no longer offered to other customers. To provide the highest possible level of service to all of our customers, we do not provide a “CLIP ALL” button so that customers clip only the coupons they are interested in using.
How do I verify that my Digital ID has been accepted at the Pin pad at the checkout lane?
Clipped Digital Deals/ digital coupons can be redeemed at the register, only if the Digital ID has been entered on the pin pad and accepted. On the pin pad, select the blue Digital ID button, enter your 10-digit ID, and press ENTER. If the Digital ID is accepted, the last 4 digits will appear on the customer display screen (e.g. Digital ID Account xxxxxx1234). If the Digital ID is entered incorrectly, then the pin pad will read “ID Not Found. Retry or Cancel.” The pin pad will allow for a total of 10 customer attempts. After that, any Digital ID entered is not recognized.
Where do I get a Digital ID?
You can create your Digital ID by clicking on "Sign Up" at the top right corner of the page and providing a few pieces of information.
I forgot my Digital ID. How do I find my number?
Your Digital ID is displayed at the top right of the page when you are signed in.
Registration and Login
I've already registered for an online account on StaterBros.com. How do I access my account?
Click the Sign In link at the top right of the page. You will be able to sign in with either your email address or Digital ID.
Why do I get an error saying "Sorry, 'Coupon Name' no longer available" when I clip?
We do our best to ensure that our customers are not shown offers that are not valid. However, many of the coupons we make available through Digital Deals have strict limits set by the manufacturer as to the total number of offers.
Why do I get an error saying "Unable to execute clip on 'Coupon Name'. Please try again." when I clip?
While our engineers work tirelessly to ensure a seemless experience, sometimes there are server and network issues that prevent a clip from executing. Please try the clip again. If you see this message multiple times during a session please use the Contact Us link below to request assistance from our support team.